TripAdvisor: Desert Riviera Hotel Ranks No. 1 for Top Customer Service

Hotel California, La Maison also finish among top 5 in TripAdvisor ranking



The Desert Riviera Hotel in Palm Springs has been chosen the No. 1 hotel for exceptional service by TripAdvisor.

Photo by Jim Powers

 

The Desert Riviera Hotel in Palm Springs has been chosen the No. 1 hotel for exceptional service by TripAdvisor, the world's largest travel website, while two other Palm Springs hotels, Hotel California and La Maison, also finished in the top five.

Travelers' Choice Exceptional Service award-winners were determined based on the millions of reviews and opinions of TripAdvisor travelers worldwide, taking into account the quality of reviews and ratings for service.

One Riviera customer commented on the website, "What really made our stay memorable was the staff. Everyone made our stay incredibly pleasant, from morning coffees around the pool to organizing a birthday party, to helpful advice on how to enjoy our holiday."

Hotel California (at right) claimed No. 2 in the top 10 while La Maison (pool area below) garnered No. 5.

"Palm Springs is a magnet for TripAdvisor travelers, thanks to its picturesque landscape and abundant sunshine, but it's also the friendly hoteliers and imaginative personal touches found in some of its top accommodations that keep TripAdvisor members going back," said Wendy Perrin, Travel Advocate for TripAdvisor.

Travelers' Choice Hotels with Exceptional Service honors 1,762 properties in 98 regions and countries across the globe. The awards recognize top accommodations for service in the world and individual lists for Africa, Asia, Australia, Canada, Caribbean, China, Europe, Japan, Mexico, Middle East, South America, South Pacific, the U.K., and the U.S.

"TripAdvisor is pleased to shine the spotlight on properties around the world that are recognized by their guests for providing superior service, " said Barbara Messing, chief marketing officer for TripAdvisor. "Travelers have millions of hotels to choose from, and service is one way to stand out in the crowd. It's clear in reading our hotel reviews that when you have a happy customer, they spread the word."

The average nightly rate of Travelers' Choice Exceptional Service award-winners for the World is $307 and $228 for the U.S.

Top 10 Hotels for Service in the U.S.:

1. Desert Riviera Hotel, Palm Springs
2. Hotel California, Palm Springs

3. Seacoast Inn, Hyannis, Mass.
4. Beachside Village Resort, Lauderdale by the Sea, Fla.
5. La Maison Hotel, Palm Springs
6. The Hotel SYNC, Bowling Green, Ky
7. Alhambra Beach Resort, Fort Lauderdale, Fla.
8. Sleep Inn & Suites, Idaho Falls, Idaho
9. Hampton Inn & Suites, St. Louis, Mo.
10. Olea Hotel, Glen Ellen, Calif.

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